Frequently Asked Questions

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It is a family friendly resort?

Girl-Goggles-pool copy

Absolutely!  It is one of the more family friendly villa resorts you will find. No late night parties, a Mickey Mouse pool for the little ones, tennis, basketball, shuffle board in addition to the usual water amenities. For the adults there is a full spa available for your use.

Is there a beach and how is the ocean swimming?

Yes! The reF4-7 SPAsort is located directly on the ocean and offers a lovely sandy beach. You will have the choice of swimming in the open ocean or swimming between the two jetties that offer calm waters. Great for people that like to do laps or for family friendly fun. 

What is included in the rate?

All required resort fees are include! Daily maid service in the Sea Star, Coral and Hamptons and twice weekly in the Reef villas (with a seven night stay or longer) as well as daily towel service in the Sea Star, Coral  and Hampton accommodations. The towel service is for all the bathrooms as well as towels for your private pool in the Sea Stars. In addition all guest you will find towels by the main resort pool for your use. You will have full access to the resort facilities as well including the spa. Wifi and the Gym are also included.

Vallarta Gardens is unique in the fact that you pay for what you expect to pay for and do not pay for items that you should not. For example there is no charge for the beach beds, tennis court, ping pong and more. You do pay for any spa treatments or if you use the jet ski. You are under no obligation to use the resort staffing or their services. Of course if you are staying in the Sea Star or the Coral villas you can use the staff as much as you like. You will find the charges to be surprisingly reasonable. It is great to have the option to use the professional resort staff.

Is it easy to get from the airport to the resort?

Yes, and there are a number of affordable choices for you. Depending on traffic it is only approximately a 20 minute drive to the airport. You can take a taxi (from $35-40 USD), a shuttle service. When you make your final payment I will send you out a PDF with a suggested service that I and other renters have used successfully. 

Are the resort pools crowded?

No!  With four r7-ed_dsc2706sml_med_hrresort pools spread out over 12 acres and just around 40 villas the pools are not crowded. Unlike other resorts you will not have to run down at 8 am to reserve your deck chair. 

Are there nearby grocery stores and restaurants?

Yes!  Just outside the resort is a convenience store filled with many items you may need. Additionally, the modern Mega grocery store is under 10 minutes away and is under $10 to get there by taxi. It is a large very up-to-date grocery store that offers many of the goods you are familiar with in the USA and Canada. A large deli and fresh veggies and fruit along with a nice section filled with all kinds of non-grocery goods all at a fair price.

Ample restaurants are around. The resorts pool/ocean side restaurant is open for breakfast until around 5 pm. In La Cruz there are a wide variety to choose from. In Bucerias just a few minute drive you have dozens of restaurants to select from. Some are on the ocean offer fresh catch of the day, you have sports bars and upscale restaurants as well.

Why rent a villa at Vallarta Gardens Directly?

A Full Resort atmosphere with the intimacy and privacy of a Luxurious Villas

--Less expensive than a hotel stay

--Booking direct with the owner saves you even more money-up to 50%! We have been active on HomeAway since 2009!

--Genuine local experience--More space, privacy and overall comfort than other hotels and many villas

No time share meetings. When you rent from an owner the sales staff will not approach you.

--Villa is unique as you have a full resort staff available as you may desire

--Vacations customized by a personal concierge

--A incredible value

--Easy for families and friends to come together and enjoy quality time

What is included in the rate?

All required fees are included. Also daily maid service (twice weekly in the Reef) as well as daily towel service in the Sea Star and Coral villas. The towel service is for all the bathrooms as well as towels for your Sea Star pools. In addition, all guest you will find towels by the main resort pool for your use. You will have full access to the resort facilities as well including the spa wifi internet and the Gym.

Vallarta Gardens is unique in the fact that you pay for what you expect to pay for and do not pay for items that you should not.  For example there is no charge for the beach beds, tennis court, ping pong and more.

You do pay for things like spa treatments or if you use the jet ski. You are under no obligation to use the resort staffing or their services. Of course you can use the staff (Sea Star and Coral) as much as you like. You will find the charges to be surprisingly reasonable. It is great to have the option to use the professional resort staff.

What are the differences between the villa types?

The Sea Star Villa are the largest of Villas at the resort and have the highest level of finishing and furniture. These villas have 5 bedrooms, a private pool and are the closest to the ocean/bay. The Coral Villa is a 4 bedroom villa that also has the highest level of finishing and furniture. Additionally it has a large roof top terrace that offers sweeping views of the bay. It does not have it's own pool (though one of the four resort pool are just a few steps away). The Reef Villa is a 4 bedroom villa that has a high level of finishing (i.e. granite counter tops) and furniture, though not to the same level as the other two villas. It has two terraces including a roof top terrace that offers sweeping views of the bay. Like the Coral it does not have a private pool, but it is just a few short steps away from the uncrowded resort pool. It also has twice weekly maid service. The the Coral enjoy ocean/bay views from the master bedroom and both the Coral and Reef have splendid views from their roof top terraces.

Are any time share meeting required?

NO! In fact unlike other places when you rent from a private owner the sales staff will not even approach you. 

A word about sales meeting. You may have read a bit about the sales activity that happens at the resort. Like elsewhere the people that visit the resort on one of these”junkets” are people that have been given lavish benefits to spend part of their vacation visiting a property or two. In turn for these benefits they have agreed to a sales presentation. The sales staff is profession and lets face it the only way that they will have a chance to make a sales is to be professional and considerate. On the other hand some people simple want these lavish benefits and but complain later that they are actually held to their part of the agreement.

My suggestion is do not accept these offers at the airport after the arrival hall or on the street. Your vacation time is to valuable. 

Activities at the resort

There is much to see and do. During your stay you can take out the kayaks, play tennis on the tennis court (rackets included), putting green, basketball, table tennis, tgallery7-5able games, snorkeling (equipment available) bocci ball, shuffle board, swim in one of the four pools. Ride horse on the beach, take out a jet ski or play beach volleyball and have fun with various pool toys and a selection of DVD movies for the Sea Star and Corals. You can play on one of the two beaches and swim in the calm waters that are protected by the resorts two jetties or enjoy the full wave action outside of the jetties.The resort can arrange for private tennis and snorkeling lessons.


Resort location

Located a mere twenty minutes north of the airport and just thirty minutes north of Puerto Vallarta. It is approximately three miles north the the large modern Mega supermarket in Bucerias. It is nine miles south of both Punta Mita and Sayulita.  It is located on a point which offers you both a beach with open waters and calm waters between the two piers. You are a 5-10 minute walk to the the La Cruz. Click here to see a location map.

Where in the resort is the villa's location
Pool just Outside Villa

Pool just Outside Villa

All the villas open face the oceans or the garden filled landscape. With approximately 40 villas and four pools you are never more than a few steps away from an uncrowded pool.  The beach area is large and ample lounge chairs.

Sea Stars 5 bedrooms Villas are built on a raise above the pools offering you commanding views of the bay. The only thing between you and the beach is the pool. 

The Coral 4 bedroom Villa is only a few seconds away from the Sea Stars and the ocean. Additionally, one of the resort pools is located just a few steps away.

The Reef 4 bedroom Villas are around a 60 second walk to the beach. The villa overlooks the new pool (pictured) and Whirlpool as well as the lush interior gardens.  

What are the kitchens stocked with?

Glassware, Plates, Glassware, Pots/Pans, wine glasses, Cooking Utensils and other typical items. Bottle water is suggested.

Grocery Store Options?

There are a number of good options if you want to get this yourself and you will find it will be the most reasonable as well. The Mega Store is a modern very clean grocery store that stocks a huge variety of food as well as beer, wine and other liquor ad even some Costco products.  This is approx. three miles down the road or a $8 taxi ride. A new super Wal-Mart that sells food just opened that is just five minutes past the Mega Store. Across the street from the resort is a 24 mini-grocery. Costco and Sam's Clubs are located in Puerto Vallarta and will take you approx. 30 minutes to get there.

For the Sea Stars and Corals they can arrange to have your villa stocked for you if you wish. This is not available for the Reef villas.  People often ask if I suggest using the resort to stock up. While this is a nice service I and my past guests have found that dropping one or two of your party off at the Mega on your way from the airport (you pass directly by it) works best. While others are unpacking they can get exactly what you want and all affordably with only a inexpensive short taxi ride to the resort. 

Can I hire a Cook/Chef?

Yes you can. For the Sea Star and Corals the resort will be happy to arrange a chef for you. For all villa types after you book I will be happy to share with you an outside service that a number of guests have been happy with. 

You are also able to arrange for your own cook or chef to come as often as you like without any additional charge from the resort.

Keep in mind that the resort has a restaurant that you can bring the food back to your villa and there are ample restaurants in the area. Frankly, I personally prefer to use the resort restaurant or dine out as this way everyone in the party can order what they want. Plus if I am having fun out and about I rather not rush back to the resort due to a pre-planned chef. 

Do I need a car?

This is a personal choice and it often depends on the activities and the size or your party. The resort does have ample free parking in case you decide to have one. I have been to the resort a number of times and have found no need for a car.  In the past approximately 40-50% of the guest have rented a car. Most of my guest do not have a car and have felt the same way.  If you would like a car the resort staff can help arrange one for you or after you make your deposit I can suggest an affordable rental place I have used on some occasions. 


You have a choice of using a taxi or the local bus. The local bus stops four times per hour going both north and south. Taxi's are generally clean with a/c and are affordable. A trip to Bucerias is approximately $8 USD. You can easily walk to the town of La Cruz in 10 minutes.

What are the Check-in/Check-out times

Check in is at 4 pm and check out at 10am. If you arrive prior to 4 pm and your villa is ready you will be allowed to check-in.  If your villa is not ready the staff will store your baggage while you use the resort facilities including showers and changing rooms available at the spa. The same is true on your departure. At times they maybe able to extend your checkout time. This can not be guaranteed in advance. If they are not able to extend your check-out time the staff will be happy to store you luggage and you can continue to use the resort facilities until later that day. You can even take a shower in the Spa area before you depart.

  • Villa is in a private gated community with full time staff at the gate 24/7 
  • 24/7 security
  • Safe in your villa for your valuables in the Sea Star and Coral villas 
  • Dead bolts on doors
  • Private Doctor who does house calls as needed for the Sea Star and Coral villas
  • Villas have second entry/exit doors and window locks
  • Security on premises in gated entrance and on beach and in common area
  • Parking areas well lit private parking in villas
  • Villa doors have view ports
Internet and phone

The resort has wifi available and is included in the rental price. There is a phone in the Sea Star and Coral villas that you can make and receive calls.

What is available for children and babies

For the Sea Star and Coral villas baby Sitting Services is available upon request from the resort staff. There is a limited supply of child car seats, cribs and high chairs available from the resort for additional cost. You can find baby food at the Mega though you may want to bring your own if you require a special brand.  Bringing your own baby spoon is a great idea.  Many people buy an inexpensive pack and play from Mega for the week as well.

What are the local attractions.

Please see our attractions page for more detail or click here to go to that page. 

Are there nearby resturants?

Yes!  Many!  

  • 5 RESTAURANTS/BARS NEAR THE RESORT: (many more available)
  • Mezzogiorno - Italian, located in the town of Bucerias on the beach 5 minute car ride from the Resort. Casual dress, very popular. www.mezzogiorno.com.mx
  • LaChocolate in La Cruz. Nice water sunset views and family friendly  
  • Tacos on the Street in La Cruz. A family  favorite
  • Frascati – Italian food, located at La Cruz town, 5 minute car ride from the Resort, casual dress. www.frascatilacruz.com
  • Mark's Bar & Grill, International cuisine, located in Bucerias, 5 minute car ride from the Resort, casual dress
  • Café des Artistes del Mar, www.cafedesartistes.com, International Cuisine & Seafood, Oceanfront restaurant & bar located at Punta Mita, 15 minute car ride from the Resort, casual dress code
  • Phillos is very popular for causal eve, good pizza
  • Hikuri- fun place they are expanding AMAZING fresh coffee

Several sports bars are located in Bucerias to watch events from USA, Canada and Mexico.

What is the smoking policy?

Smoking is only allowed outdoors near your villa. It is not allowed in the villa.

Are pets allowed?

As a pet owner and lover I am sorry but as this is a vacation resort no pets are allowed regardless of their size or demeanor. 

Water sports

The resort has four pools and two beaches. One area is protected by two jetty's that will allow you swim in calm waters. The resort has jet ski's and kayak's available. Snorkeling is frequently done right outside the jetties by the guests and locals alike. The resort has some equipment for Sea Star and Coral villas for your use. Just down the road is the village of Sayulita which has some of the best body and regular surfing in the region. You can get there by taxi or the local bus that stops in front of the resort four times an hour.


Yes, golf-small_med_hr incredible top quality Golf Courses are just minutes from the Resort. The Courses are:

Vista Vallarta Golf - www.vistavallartagolf.com

El Tigre Golf - www.eltigregolf.com

Flamingo's Golf - www.flamngosgolf.com.mx


The power and plugs are the same as the USA or Canada equipment. Adaptors are needed for visitors form other countries. 

Resort pool side restaurant

At the resorresturant_med_hr-3t is the oceanfront La Palma Restaurant/bar (photo below). This lovely reasonable restaurant offers meals with a Mexican Flair. Opening times can vary but generally it is open from breakfast until five pm. daily. Times are subject to change. 

Physically challenged facilities
  • A bedroom available without stairs in all but one of the villas on this sight
  • There is free on-demand golf cart services to get around the resort for those that have trouble walking any distance. This is available during normal business hours. 
  • Accessible baths/bathrooms  
  • There are no elevators
  • There are ADA light switches
  • There are wide corridors, restaurant entrance compliant? 
  • There is no handicap parking, but you can use the free golf cart services to get around.
Resort Gym & Spa

Yes.  You will feel truly pampered with spa services that are offered in the luxurious full service spa. Group and private yoga classes are available at times. The work out room has excellent equipment for your use at no additional charge for guests in the Coral and Sea Star villas.


50% at the time of booking  balance due two months before your arrival for non-holiday periods.  All required fees are included in the rate quoted unless otherwise stated. For the Sea Star and Coral villas you will need to present your credit card or a cash deposit. Reef villas require a $300 USD (or equal in Mexican or Canadian currency) cash deposit at check-in. These funds will be returned to you on your departure.  Click here for booking terms.

What if I cancel?
Be sure to read your rental agreement/contract in full before accepting the terms. Additionally, cancellation terms are listed on this website. Please click on most pages including this page at the bottom of the page on the word terms for more details.

Click here for average weather information.

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